We are proud to offer international shipping services that currently operate in over 200 countries world wide.

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Please be noted that we need 7-10 business days to process the order as our products are made to order.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

The actual shipping time to destination countries is based on the shipping method in your order.

US orders

A: Flat Rate Shipping: 12 - 25 business days

B: Standard Shipping: 7 - 12 business days

Other Countries: please add 3-7 business days.

About the shipping fee, please refer to the website update.

Note: The public holidays, destination countries and couriers will be affected the shipping time too .

Please be noted that no matter which shipping way you choose, we still need 7-10 business days to process your order as our products are made to order.

* Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for un-foreseen delays. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

It may take up to 5 business days after your order has been shipped for the tracking information to become available online. (It might take longer depending on how fast the postal service are processing the shipments.)

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Please note that we don't ship on weekends and these are estimated delivery time only, therefore QQIO do not guarantee delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

ORDER TRACKING

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 2-3 business days for tracking information to be available

All transactions will be handled in USD through Paypal/Stripe at the checkout page.